Shipping policy

📦 Shipping Policy

At Premium Retros we want your order to arrive quickly, safely and exactly as expected.
Below is everything you need to know about how we ship.

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🚚 Delivery Timeframes

We aim to deliver all orders within 7 days from the date of purchase.
Most orders are dispatched within 24–48 hours.

Please note: Delivery times may vary slightly during peak seasons, holidays, or due to courier delays outside our control.

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📍 Shipping Locations

We currently ship to:

• UK (Mainland & NI)

• International shipping is available — rates calculated at checkout.

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💷 Shipping Costs

Shipping rates are shown at checkout and depend on your delivery location and order size.

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🎁 Order Tracking

Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery every step of the way.

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❗ Delays & Issues

If your order hasn’t arrived within 7 days, please contact us at [your email] and we’ll resolve it quickly.

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🔄 Wrong Address?

If you entered the wrong address at checkout, contact us immediately. We can update it before dispatch, but once shipped, changes can’t be guaranteed.

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📦 Lost or Damaged Parcels

If your parcel arrives damaged or goes missing, we’ll make it right — simply reach out to us and we’ll arrange a replacement or refund.